Cancellation policy
SOLINCO SUBSCRIPTION CANCELLATION POLICY
Solinco subscriptions operate in 12-month commitment periods.
At the end of each 12-month commitment period, the subscription will automatically renew for a further 12-month term unless the customer requests non-renewal before the next renewal date.
Customers may contact Solinco during their current commitment period to request that their subscription ends at the completion of that period. Where the subscription continues until the end of the current commitment period, no early cancellation fee applies.
Early cancellation
If a customer requests that their subscription end before completion of the current 12-month commitment period, an early cancellation fee equal to 50% of one recurring subscription order will apply.
For Platinum All-Inclusive subscriptions, the fee is calculated as 50% of the minimum recurring order value applicable to the selected subscription plan.
For Tour Ball Case, 5 Reel and 10 Reel String subscriptions, the fee is calculated as 50% of the value of the customer’s current recurring subscription order at the time early cancellation is requested.
Solinco will confirm any applicable early cancellation fee before the subscription is cancelled.
Cancellation and non-renewal requests
Cancellation and non-renewal requests must be submitted directly to Solinco at:
Solinco will confirm the customer’s current commitment period, next renewal date, any applicable early cancellation fee and the effective cancellation date before making changes to the subscription.